4 successful attempts to use AI in restaurants, so far

Stefano Mazzola // Shutterstock With the advent of artificial intelligence, the McJob could become a relic of the past. Restaurants that struggled to get staff and supplies during the COVID-19 pandemic can now leverage new automation technologies to manage repetitive tasks that can make food prep faster. Restaurants using automation are doing so through robotics and AI. Robotics are actual robots programmed to do either delivery or simple tasks in a kitchen, like making chips or emptying fry baskets. Task Group analyzed credible news reports, earnings statements, and studies to demonstrate four ways companies are using artificial intelligence in the restaurant industry. While it’s yet to be seen if robots will be making your meals, these first strides show what’s possible with AI. AI allows restaurants to automate some customer interactions, such as drive-thru and phone ordering. This can improve order accuracy and help some restaurants alleviate staffing shortages that came up during the pandemic. Restaurants not only can use AI to predict orders so food prep is faster but to also help restaurant managers optimize several key tasks, including inventory control. AI can even anticipate the types and amounts of supplies that are needed, saving money and reducing food waste. McDonald’s wants to automate and predict your order